Payment Policy

Introduction: Fincoopers Tech India Private Limited ("we," "our," or "us") is committed to providing a seamless and transparent payment process for our services. This Payment Policy outlines the terms and conditions governing payments, fees, refunds, and other related transactions when using our software product Finexe, as well as any related websites, applications, or services (collectively, the "Services").

1. Payment Terms

  • Accepted Payment Methods: We accept payments through various methods, including credit cards, debit cards, net banking, UPI, and other online payment gateways as made available on our platform.
  • Billing and Charges: All charges for our Services will be billed according to the pricing plan selected by the user. Users agree to pay all applicable fees at the time of purchase.
  • Taxes: All payments are subject to applicable taxes, including GST or VAT, as per government regulations.

2. Subscription and Renewal

If you subscribe to a recurring service, your subscription will automatically renew unless canceled before the next billing cycle. The renewal charge will be based on your current plan, and any changes to pricing will be communicated in advance.

3. Refund and Cancellation Policy

  • Non-Refundable Services: Payments made for software licenses, one-time services, or completed transactions are non-refundable unless otherwise stated.
  • Subscription Cancellation: Users can cancel their subscription at any time. However, payments already made will not be refunded, and access to the Services will continue until the end of the billing cycle.
  • Refund Eligibility: Refunds may be granted under exceptional circumstances, such as duplicate transactions or technical issues preventing service access. Such cases will be reviewed on a case-by-case basis.
  • Refund Process: If eligible for a refund, the amount will be processed within 7-10 business days using the original payment method.

4. Late Payments and Account Suspension

Failure to make timely payments may result in service suspension or termination. We reserve the right to disable access to the Services until the outstanding amount is cleared.

5. Security and Fraud Prevention

We implement robust security measures to protect payment transactions. However, users are responsible for ensuring their payment details are accurate and secure. Any fraudulent activities will lead to account suspension and potential legal action.

6. Modifications to Payment Terms

We reserve the right to update our pricing, fees, or payment policies at any time. Changes will be notified in advance through our website or email communication.

7. Contact Us

If you have any questions regarding this Payment Policy, please contact us at:

Fincoopers Tech India Private Limited
fintech@fincoopers.in