Refund Policy
Introduction: Fincoopers Tech India Private
Limited ("we," "our," or "us") aims to provide the highest level of
service to our customers. This Refund Policy explains the conditions
under which refunds are issued for our services, including our software
product Finexe, as well as any related websites, applications, or
services (collectively, the "Services").
1. Eligibility for Refund
-
Refunds are applicable only in cases where there is a
technical failure or a system error that prevents the proper
functioning of our Services.
-
Customers must request a refund within 7 days of the
original purchase or subscription date.
-
Refunds will not be provided for user errors, lack of usage,
change of mind, or incorrect purchases.
-
In cases of a duplicate transaction, the excess amount will be refunded
upon verification.
2. Non-Refundable Items
Certain products and services are non-refundable, including but not limited to:
- Subscription fees after the refund period has expired.
- Services that have been used or partially consumed.
- One-time setup fees and administrative charges.
- Customized solutions or services specifically tailored for a customer.
3. Refund Process
To request a refund, follow these steps:
- Send an email to support@fincooperstech.com with your transaction details.
- Provide a clear explanation of the issue and the reason for the refund request.
- Our support team will review the request and respond within 7 business days.
4. Processing Time
Once your refund request is approved:
- Refunds will be processed within 10-15 business days.
- The amount will be credited back to the original payment method.
- Processing time may vary depending on your bank or payment provider.
5. Changes to This Refund Policy
We reserve the right to update this Refund Policy at any time. Changes
will be posted on our website, and continued use of our Services
after updates signifies acceptance of the new policy.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Fincoopers Tech India Private Limited
support@fincooperstech.com
